Privacy Policy
Effective Date: November 4, 2025
Real Talk Therapy Services, PLLC (“Real Talk,” “we,” “our,” or “us”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage in our services.
Information We Collect
We may collect the following types of information:
- Personal Identifiers: Name, phone number, and email address
- Health Information: Only when voluntarily provided through secure, HIPAA-compliant forms (not via the general website)
- Device Information: IP address, browser type, operating system, and site usage data through cookies or analytics tools
Note: Our general website contact form is not HIPAA-secure. Please do not submit sensitive or protected health information through that form.
Use of Third-Party Services (Headway)
We use Headway, a third-party platform, to manage scheduling, insurance verification, billing, and secure messaging. When you click through to Headway or complete their intake forms, your personal and health information is collected and managed under Headway’s own Privacy Policy and Terms of Use.
Real Talk Therapy Services, PLLC does not control or assume responsibility for Headway’s data practices. You can review their policy directly at: https://headway.co/privacy-policy.
How We Use Your Information
Your information may be used to:
- Respond to inquiries or appointment requests
- Coordinate therapy intake and services
- Verify insurance benefits through Headway or other billing partners
- Improve website functionality and user experience
- Comply with legal or regulatory requirements
Sharing Your Information
We do not sell or trade your personal information. We may share information only in the following limited circumstances:
With your written consent
With third-party service providers such as Headway for administrative or billing purposes
When required by law, subpoena, or legal process
To report abuse, neglect, or imminent harm, as required under state or federal law
Use of Cookies
This website may use cookies or analytics tools to collect non-personally identifiable data (e.g., traffic patterns, session duration). You can disable cookies in your browser settings if preferred.
Data Security
We take reasonable steps to protect your data from unauthorized access or disclosure. However, no method of internet transmission or electronic storage is completely secure. All therapy-related communication occurs only through HIPAA-compliant platforms (e.g., Headway or SimplePractice) once intake is complete.
Your Rights
If you become a therapy client, you have the right to:
- Access and request a copy of your health records
- Request corrections to your data
- Request a copy of our Notice of Privacy Practices (NPP)
- Withdraw consent to treatment or communication, where applicable
To exercise these rights, please contact us at nichole@realtalkservices.org.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of this website constitutes acceptance of the most current version.